Cancellation Policy
We aim to provide quality dental care to our patients on schedule and to use clinical time effectively. To achieve this, we have an appointment cancellation policy.
Appointment Cancellations
Please Call 01884 32240
Our cancellation policy asks for at least 24 hours notice if you are unable to attend your appointment. Cancellations should be made by telephone on 01884 32240 There is a fee for dental appointments that are missed or cancelled with less than 24 hours notice, based on the length of the appointment.
It is our aim to telephone or write to patients after a missed appointment to understand the reason for non-attendance and to inform them about any fee or decision about their dental care.
Late Cancellation Fees
Less than 24 Hours’ Notice
Late cancellations and missed appointments will incur a cancellation fee. This will be charged at £1 for each scheduled minute of the appointment and applies to cancellations with less than 24 hours’ notice.
Get in Touch
Please use the form to contact us with any questions—we’re happy to assist you. For appointment cancellations, we kindly ask that you call the practice directly. This ensures our records remain accurate, allows us to offer the appointment to another patient in need, and helps us find a suitable date to reschedule for you if necessary. Thank you for your understanding!