Gold's Place Dental
Deposit Policy
To ensure fairness, protect appointment availability, and maintain high-quality service, the following deposit policy applies to all patients:
Treatment Deposits
New Patient Deposits
All new patients are required to pay the full cost of their initial appointment as a non-refundable deposit at the time of booking:
This deposit secures your appointment and will be applied to your treatment on the day.
Ongoing Treatment Deposits
Following the initial consultation, all patients must pay a 50% non-refundable deposit in advance to secure any subsequent treatment appointments.
This policy remains in place throughout the entire course of treatment.
Non-Refundable Deposits
All deposits are strictly non-refundable, unless otherwise agreed under exceptional circumstances at the clinic’s discretion.
Missed Appointments (SNC/FTA)
If a patient fails to attend (FTA) or short-notice cancels (SNC):
– A charge of £1 per minute of the scheduled appointment time will be applied
– An invoice will be issued for this charge
– The remaining deposit balance will be carried forward to the next appointment
When rescheduling:
– Any remaining deposit will stay on the patient’s account and be applied to the new
appointment date and time. If the patient fails to attend the rescheduled appointment, they
will be charged again in accordance with the missed appointment policy.
Agreement
By booking an appointment, patients acknowledge and agree to this deposit policy.